This Policy is a notice to you (“User”, “you” or “your”) setting out how SX Global Pty Ltd (“SX Global”, “we”, “us” or “our”) and its related bodies corporate may handle your personal information. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of personal information
You can access and use the Website and some of our Services anonymously, that is without telling us who you are or revealing any information by which someone could identify you. If, however, you wish to use some of the features offered on the Website (for example purchasing a ticket to an event) , you may be asked to provide certain Personal Information (for example, your name and e-mail address).
- We receive and store any information you knowingly provide to us when you fill any forms on the Website. When required, this information may include the following:
- Contact information (such as email address, phone number, etc)Basic personal information (such as name, country of residence, etc)
- Any other materials you willingly submit to us (such as articles, images, feedback, etc)
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Where we collect Personal Information, we do not collect more information than is reasonably necessary for our purposes. Your Personal Information will not be used or disclosed for purposes other than those for which it was collected.
Purposes of collecting personal information
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.
The reason for our collection of your Personal Information will depend on your dealings and/or relationship with us, but generally includes one or more of the following:
- Provide you with the products or Services you have requested, or respond to your query
- Improve our products and Services and your experience
- Send marketing, advertising and promotional communications
- Run and operate the Website and Services
- Fulfilling any mandatory reporting obligations required by applicable law
- Any related secondary purpose which we believe you would reasonably expect when we collected your Personal Information, or as a result of our ongoing relationship with you
- Any purpose for which you have consented
- Any purpose for which we are required or authorised by applicable law, and
- To respond to and manage inquiries, complaints, feedback and claims, defend our legal interests and investigate and protect against fraud, theft and other illegal activities.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our related bodies corporate, joint venture partners, affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you. We will generally not share any Personal Information with third parties other than as permitted by this policy or by applicable law.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are only given the information they need in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your Personal Information may be among the assets transferred.
Marketing and advertising
We may use or disclose your Personal Information for the purpose of informing you about our Services, upcoming promotions and events, or other opportunities that we think may interest you, via email or SMS. If you do not want to receive these communications, you can opt-out at any time by contacting us using the contact details below or the unsubscribe facility in all emails or SMS messages we send to you.
If you opt-out of receiving marketing material from us, we may still contact you to respond to your queries or provide you with any Services you have requested.
We may occasionally engage Service Providers to provide marketing or advertising services on our behalf. If we provide those companies with any of your personal information, it is to provide you with a better or more relevant and personalised experience and to improve the quality of those services.
Retention of information
We will retain and use your Personal Information only as long as necessary until our obligations are fulfilled, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law. If we no longer need to hold your personal information for any reason, we will take reasonable steps to de-identify or destroy that information.
We may use any aggregated data derived from or incorporating your Personal Information for longer periods, but not in a manner that would identify you personally.
Disclosure of information overseas
Unless we have your consent, or an exception under privacy law applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Privacy Act in relation to your personal information.
The reason for disclosure to an overseas recipient depends on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas).
How to access or update your personal information
You are entitled to access your personal information we hold on request. You can do this by contacting us using the contact details set out below. Please note that we may ask you to verify your identity before responding to such requests.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
Automatic collection of information
When you open the Website, our servers may automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of misuse of our Website or to establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
Social media features
Links to other resources or websites
We secure Personal Information on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been lost, accessed by or disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if required by applicable law.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
By accessing and using the Website and Services and submitting your information, you acknowledge that you have read this Policy and agree to all its terms and conditions.
If you have any questions, concerns, or complaints regarding this Policy, or the information we hold about you, we encourage you to contact us using the details below:
This document was last updated on February 1, 2022.